如何开一场电话会议?

在职场工作的人,特别是当你在外企工作时,基本都要面对电话会议。

但是根据职场新手的反馈,大多数人害怕参加电话会议。不用操作工具,听不懂对方在说什么,或者无法临场随机应变也是让很多人胆怯的原因。

今天就和大家一起看看,conference call到底如何打才看起来像个专业人士!

电话会议注意点打电话前先做好准备。如果你是新手,不怎么熟悉如何使用电话工具,打电话前需要充分熟悉电话功能,各个功能键的用法,最好做个test call, 防止在会议中导致不必要的尴尬。在电话会议前一定要做好准备工作,列出预期要讲的主题,并预先对对方可能会遇到的问题做个事先的准备,提前在脑子里过一遍。如果是video conference call,请保持职场仪态。认真倾听,适当点头,显示你有认真参与其中。要简洁明了的使用商务英语。电话会议要切忌使用深奥、复杂的词汇和句型。

1、Introduction 开头寒暄首先就是介绍自己,以及那些其他一起参与电话会议的人员。比如: Hi Marty. This is Larry from Microdot Technology. I'm calling in with Jimmy Wayne, Susan Francis, and Lou Denver. [Pause to allow them to greet]. We also have the Chief Financial Officer, James Fitzpatrick, calling in from LA.

2、Get to the Point 切入正题,然后直接切入主题,大概的介绍一下此次会议的主要内容,以及你希望通过这次会议达到什么效果或目标。比如这样: Okay. So we want to come up with a strategy for the Cutlas Software buy out. We need to iron out how we're going to handle transferring the money and drawing up the contracts. Our legal team needs to coordinate with our financial officers, and then I need to sign the paperwork. This is going to be a team effort for all of us on the call.

3、Plan Speaking Order Ahead of Time 事前定好发言顺序,计划好每个人的发言顺序。最好提前发送电子邮件,告知一下大家顺序,这样开会的时候,就不会出什么差错了。 Let's get started with our Legal Counsel, Susan Francis. She's been working on the buy out contract for the past month. Susan, what can you tell us….

4、Steer Discussion Successfully 引导话题走向,的确或许你已经定好大概的发言顺序了。但是,一旦对话展开,可能就不受你控制了。那么,如何有礼貌地引导对话方向非常重要。比如: Susan, can you hold off on that for just a minute? Lou is going to bring that up. James, that's a valid point, but let's take it offline after the meeting. These are all good ideas we're throwing out, but we need to focus on the main goal. Lou, we can save that for the presentation we're giving the shareholders next week. That's a fair point. But we don't need to worry about Cutlas. It's the shareholders' issue.

5、Give a Summary of the Call 总结电话会议内容,电话会议即将结束的时候,特别想要强调通过电话会议让大家离目标如何更进一步。也可以列出未来的目标或大方向。并且给出下一次会议的明确时间。并感谢大家来参加这次会议。比如: Alright, nice call everyone. We decided to rewrite the contract, so Susan, please get started on that ASAP. And with the banks, we're going to take a step back and use our own capital to buy out the 8% share remaining with Cutlas Software. Susan, please get those financial records to the shareholders today. We'll meet again when the contract gets finalized. Thanks, guys. Talk to you soon.

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